Faqs

“Come Work With Us; Not For Us”

Getting Started Process

General process for Website Design, App Design, and Intranet Setup
We look forward to working for you!

We have several forms on our contact page, for our services. 

Complete the form(s) of your choice. Once you have completed the form(s), we will reply back via email within 24hrs to set up a consultation call with one of our agents. 

If you have not completed one of our services form, please click here in order to do so.

The consultation call will be an 1hr. 

During the call you will need to be in front of a pc or ipad, and be on the home page of this website – HotShotsFXMedia.com

During the phone call, your agent will gather pertinent details from you in regards to the services you are interested in.  The agent will answer questions,  go over the pricing options and payment plans, and the products you need. 

Since we do not send nor save quotes, the pricing options the agent presents to you, are solely for your project.

The pricing options are only good for that day! So be ready (mentally, and financially) to make a payment that day to get started.

The 3min. online payment signup can be done via Paypal. You do not need to have a Paypal account nor create one prior to you signing up.

All payments are set up on auto debit and monthly payment plans are available. 

For Websites, Apps, Intranets: We will email you proposed dates for the products you will need. 

The products you will need will be items you selected if you completed the getting started form, the app development form, or the intranet setup form.

You will need to reply back to the via email to confirm if you approve the proposed purchase dates for the products you will need. If the purchase dates need to be changed, you can reply back via email with the dates that work best for you. 

For Websites, Apps, Intranets, Marketing, SEO: Once the sign up or payment has been made, we will create your terms and agreements paperwork that will outline your payment plan, the rate, the services, the products, and etc. 

You’re agent will contact you to set up phone call to go over the paperwork and to answer any questions you have. This paperwork is sent via email the morning of the phone call you will have with your agent. 

 The consultation call will be 30 mins.  

The paperwork will require your digital initials, and digital signature in order for building to begin. You will receive a copy of the paperwork as well via email once you complete it.

We will then advise you on the easiest way for you to gather any and all content for your upcoming project.

All content must be submitted via email only or uploaded to a Dropbox folder inside your account. The email address will be provided after the signup and services agreement paperwork has been completed.

While your gathering your content, we will create a timeline so we can meet your launch or completion date. 

During the design process, our staff will email you preview link(s) of your upcoming project. 

The temporary links will only be sent via email. After reviewing the links, you will need to email us your feedback so we can make the necessary changes. That way, changes are being made during the building process.

For Websites: Once all pages have been created, you will then need to approve every page individually via email. Once all pages have been approved, you will then receive a 1 page service completion form for you to complete.

Once that 1 page form is completed, only then your website can go live on the world wide web.

Once everything has been approved, you will then receive a 1 page service completion form for you to complete online.

Once the services completion form has been completed, your website, app, or intranet can then can go live on the world wide web.

Website Design Process

The design process begins when the 1st payment has been made, and when the digital contract has been signed by the client.

The digital contract entails all the services that are to be rendered, payment plan, expected completion date, cancellation policy.

Once the contract has been signed and initialed by the client, a copy is sent to the client and a copy is sent to us.

Unfortunately, the only free previews are the custom designs listed on our website design page. Since we provide custom designs for all industries, we are sure you will be pleased overall with our design work listed on that page.

You do not have to choose a design from our website. The designs on our website are just there to show our creativity as a company. Your website will be a custom masterpiece since we will build according to your exact preference.

If there is a website you have seen that you really like, you can submit the website name so it can be used a reference.

Throughout the entire process, our development team and your agent will be communicating with you on a regular basis either via email, or via phone. During the design process, you will be able to view each page individually, approve it, and submit revision request for that page. Once the page is approved by you, we will move on to the next page, and your approval of that page and so forth. So in the end, you will have seen and approved every single page before you are sent the website completion form.

The website completion form is sent via an email link once you have approved every website page via email with the staff. It’s a 1-page document stating you have reviewed and approved the website entirely and it can now be published to the world wide web.

Website design, custom intranet creation, and app development all vary individually in cost and are primarily based upon the clients needs.

We do not email, nor send out quotes! Once a potential client completes one of our forms, we then contact them and go over the pricing options and payment plans that have been solely created for their project.

At that time the potential customer can sign up that day so they can receive that actual rate. 

Every custom website design or custom app design is different for every client. Some clients need features that other clients may not need. 

Your custom website includes unlimited payment integration options (all debit/credit cards, paypal, apple pay, google pay), a mobile friendly set up, unlimited images, unlimited text, unlimited videos, and the custom site that can range from 6 – 500 pages. 

Your custom site can hold unlimited pages. However, we will design the number of pages you actually need for your website at that time. You can always have more pages designed by us if you need additional pages. Or, you can design any additional pages yourself.

Whatever we build for our clients, we make sure our client is the sole owner of their completed website, intranet, or app, after they have paid off the design balance for it.

 Even if your website or app is live on the world wide web, you will still need to finish paying off the balance so you actually own the custom website, intranet, or app. 

If the client has submitted all their content within 72hrs after they have officially signed up with us, then a website can be completed within 30 days if we have all the content in the beginning!  

Otherwise a custom website can take longer to complete due to us having to wait for the client to submit all their content.

If a client is having a custom app developed, then the turn around is 5-6 months in order for it to be built and tested.

You manage your website yourself for free. We do have a 24/7 support team available via phone that can answer basic questions. 

Or you can signup for one of our management plans that re-bills on a monthly basis until canceled on your end. 

We have many website management plans if you are interested in us solely managing your website. 

A website management plan will require another signup via PayPal that will be solely for website management. 

Intranets, and apps  would need to be managed by us. Both require daily monitoring, and consistently have to be updated. In some cases, every day. Both are more intricate in detail, and its best to have the same experts that built it, to also manage it.  As oppose to a website, which can be updated once every 3-5 months all depending on how your business set up.

If you are managing the website yourself, then you can update your website as many times as you like. 

If you are interested in us managing your website, then that will be discussed after the website is completed. That way, we can create a management plan solely for your website.

Yes, you can pay a fee and we can finish building your current website for you. You will still need to submit any images/text so we can complete the website. Prices vary depending on the complexity of your current website.

Yes, we can completely redesign your entire website. A redesign is basically a new custom website design. So the custom design rates will apply. 

If you decide you want to have more custom pages created for your website, we will be more than glad to do so. We can build as many custom pages as you like. 

Additional page fees will vary depending on the website and the complexity of the new pages itself. 

If you decide you want to have more custom pages created for your website, we will be more than glad to do so. We can build as many custom pages as you like. 

Additional page fees will vary depending on the website and the complexity of the new pages itself. 

We will be more than glad to build as many custom websites as you need. Yes, you will receive a discount on each new website we build for you.

App Faqs

Step 1: Complete the app development form on our contact page.

Once you have completed the form(s), we will reply back via email within 24hrs to set up a consultation call with one of our agents. 

If you have not completed the app form, please click here in order to do so.

After your payment has been made, a 30 min consultation call would be scheduled.

The consultation call would be set up with you and your agent so the two of you can go over the app services form, in which you will need complete. The form just requires your digital initials, and digital signature.

Once the app service form has been completed on your end, we will then begin to gather more pertinent details for the project.

Your agent will be in contact you weekly in regards to the progress.

You will receive a link to preview the rough draft of the app design. The preview link is sent via email within 4 – 5 months, after the initial payment.

Closer to completion, modifications are then made so you can review and approve the app layout.

Once you have approved the design, you will receive a 1 page completed app design form via email. Then you can electronically sign off on the completed work.

Step 1: Fill out the App Development form located on the contact page.

Step 2: A phone will be scheduled with you and one of our agents to go over pricing, and to answer questions.

Step 3: During the consultation call, you will be able to make payment. All depending on the deposit amount, a wire transfer may be recommended.

3-6 months all depending on the complexity of the app features.

Completed apps designs are emailed to the client’s primary email address. Or the full app can be uploaded to a flash drive, and mailed to the client directly.

Yes, your app will be connected to your website, if we designed the website!

Yes. People will be able to download your app from the google store, or apple store.

The Apple Store charges a yearly fee while the Google Store charges a one time. Please understand they both can change the policies, and rates at any given time. We have no control over their policies. If you have any issues in regards to their policies, please contact them directly.

Yes, you will need to have a website if you want your app to be connected to your website.

Yes, the more services you have with us, the more discounts we can offer you as a client.

The client is the sole owner of the app.

Note: It is always recommended to either register, trademark, or copyright your any thing associated with your app(s) design.

Intranet Faqs

Step 1: Fill out the Intranet Inquiry  form located on the contact page.

Once you have completed the form(s), we will reply back via email within 24hrs to set up a consultation call with one of our agents. 

If you have not completed the app form, please click here in order to do so.

Step 2: A 45min – 1hr consultation call will be scheduled with you and one of our agents to go over pricing, and to answer questions.

Step 3: During the consultation call, you will be able to make deposit. Since we do not email nor save quotes, the pricing options presented to you during the call, are good for that day only! All depending on the deposit amount, a wire transfer may be recommended.

After your payment has been made, a 30 min consultation call will be scheduled between you and your agent so you can review the services form.

At the end of the call, the services form will need to be completed on your end. The form just requires your digital initials, and digital signature.

Once the services form has been completed, we will then begin to gather more pertinent details for the project.

Your agent will be in contact with you weekly or biweekly in regards to the progress.

You will receive a link to preview the rough draft of the design. The preview link is sent via email within 4 – 5 months, after the initial payment.

Closer to completion, modifications are then made so you can review and approve the layout.

Once you have approved the design, you will receive a 1 page services completion form via email. Then you can electronically sign off on the completed work.

Generally 4-6 months is an expected timeline for completion. During the build process, we are also testing the features and the overall functionality.

Completed intranet designs are generally uploaded to a secure hosting server, where the client will have access to it to make changes to it. Or the full intranet can be uploaded to an encrypted flash drive (additional fee), and mailed (additional fee) to the client directly.

Yes, your intranet can be connected to your website, if we designed the website!

The amount of users (5 – Unlimited) depends on the pricing plan that you sign up under.

Yes, you will need to have a website if you want your intranet to be connected to your website.

Yes, the more services you have with us, the more discounts we can offer you as a client.

The client is the sole owner.

Note: It is always recommended to either register, trademark, or copyright anything associated with your company.

 

Logo Faqs

Step 1:

Complete the logo form on our contact page. Once you have completed the form, we will reply back via email within 24hrs to set up a consultation call with one of our agents. 

Step 2: The consultation call will be 30min – 1hr. 

During the call you will need to be in front of a pc or ipad, and be on the home page of this website – HotShotsFXMedia.com

During the phone call, your agent will gather pertinent details from you in regards to your design.  The agent will answer questions,  go over the pricing options. 

Since we do not send nor save quotes, the pricing options the agent presents to you, are solely for your design.

The pricing options are only good for that day! So be ready (mentally, and financially) to make a payment that day to get started.

The 3min. online payment signup can be done via Paypal. You do not need to have a Paypal account nor create one prior to you signing up.

Step 3: After your payment has been made, you will be directed to our logo details form so you can fill it out and submit it.

Step 4: Will contact you via email with logo ideas so you can preview and select the design idea of your choice.

Step 5: Rough draft preview of the logo is sent via email so we can get your feedback.

Step 6: 2 revisions are made so you can review and approve the final design.

Step 6: Once you have approved the final logo design, you will receive a 1 page completed logo design form via email. Then you can electronically sign off on the completed work.

3-7 business days all depending on the complexity of the logo details.

2 revisions total.

Completed logo designs are emailed to the client’s primary email address.

You receive a high resolution logo, and a transparent logo as well.

We do not redesign, nor finish logo designs that are not ours.

 

The client is the sole owner of the logo.

Note: It is always recommended to either register, trademark, or copyright your logo(s) design.

Marketing Faqs

Coming Soon

Step 1:

Complete the logo form on our contact page. Once you have completed the form, we will reply back via email within 24hrs to set up a consultation call with one of our agents. 

Step 2: The consultation call will be 30min – 1hr. 

During the call you will need to be in front of a pc or ipad, and be on the home page of this website – HotShotsFXMedia.com

During the phone call, your agent will gather pertinent details from you in regards to your design.  The agent will answer questions,  go over the pricing options. 

Since we do not send nor save quotes, the pricing options the agent presents to you, are solely for your design.

The pricing options are only good for that day! So be ready (mentally, and financially) to make a payment that day to get started.

The 3min. online payment signup can be done via Paypal. You do not need to have a Paypal account nor create one prior to you signing up.

Step 3: After your payment has been made, you will be directed to our logo details form so you can fill it out and submit it.

Step 4: Will contact you via email with logo ideas so you can preview and select the design idea of your choice.

Step 5: Rough draft preview of the logo is sent via email so we can get your feedback.

Step 6: 2 revisions are made so you can review and approve the final design.

Step 6: Once you have approved the final logo design, you will receive a 1 page completed logo design form via email. Then you can electronically sign off on the completed work.

3-7 business days all depending on the complexity of the logo details.

2 revisions total.

Completed logo designs are emailed to the client’s primary email address.

You receive a high resolution logo, and a transparent logo as well.

We do not redesign, nor finish logo designs that are not ours.

 

The client is the sole owner of the logo.

Note: It is always recommended to either register, trademark, or copyright your logo(s) design.

SEO Faqs

SEO is not a one-time effort. SEO a long-term commitment and should be done bi weekly or monthly. As your marketing strategy changes, so should your SEO efforts. Even if your website is not being updated, SEO should still be performed routinely to track your SEO analytics.

Website owners will need to keep track of their websites and it’s ranking all the time.

SEO is a carefully thought-out systematic strategy that starts all the way from the selection of your domain name to the loading time of your webpage. There are many factors that affect your ranking and doing SEO means optimizing as many of these factors as you can to get the best score possible.

Factors such as keyword density, LSI keywords, placement of keywords, keyword decoration, page load time, user dwell time, freshness score, social signals, click-through rate, number of backlinks, quality of backlinks, mobile-friendliness, and etc are all taken into consideration.

If done correctly, immediately as long as you request Google to recrawl/reindex your webpage.

But as mentioned before, page rank is affected by many factors, including factors that you can’t control, such as the number of back links, quality of back links, freshness score, age of your website, competition for keywords, and etc. These factors can’t really be controlled by you or anyone else but time.

So if your webpage hasn’t improved in rankings after all your SEO efforts, have some patience and continue producing more great content and you’ll see the fruits of your SEO efforts within months.

Yes, the more services you have with with the more discounts we can offer you as a client.

Click the link below to fill out the 4 min consultation form to get started.

Product Faqs

Yes, if you already purchased a domain you can use that same domain for your website. You will need purchase a domain transfer from us so we can transfer your domain from your current hosting company to our hosting company. You will have your own account (username, and password) where your domain will be transferred into and where your website will be hosted as well. That way we can avoid any technical issues, and insure that your website and domain are properly connected.

If your domain has expired, you will need to renew it before it is permanently deleted from your account and goes back into the national domain registry. If you fail to renew your domain and it goes back into the national domain registry, anyone can then purchase your domain!

In many cases, we can move business email (gmail, ymail, etc is not business email) into your new account where your website or intranet will be located. It depends on how you or your current host has your business email set up.

If we cannot move it, you will still be solely responsible for paying any monthly/yearly renewal fees to the other company for that product.

 

Very Important: Products (domains, hosting, SSL, website security, etc.) are linked to the card you used when you initially made the purchase for that product. When it comes time for renewal, the billing system will attempt to process the transaction for the card linked to that product.

Billing Faqs

If you have a subscription via Paypal, please following the steps below.

*Please keep in mind, you will also need to log into your 54Webmedia.com account and update your billing card as well. 54Webmedia.com is where your website is hosted at, along with your other website products such as your domain, website security, SSL, etc. You will need to update it in 54Webmedia.com and also inside your PayPal.com account as well.

Information below on how to update billing information in PayPal.
 
When making a payment that you have pre approved, such as a subscription, we attempt to take the money from your PayPal balance first. If you don’t have enough in your PayPal balance, we use your preferred payment method if you’ve set one up for your recurring payment. If this preferred payment method can’t be billed (for example, your credit card expires) or has not been set up, we use the other payment methods in your PayPal account.

If you’d like to change or remove your subscription’s funding source, you need to add an alternate payment method to your PayPal account first.

First, change your current payment method:
 
Log into your PayPal account first.
  1. Go to your Account Settings.
  2. Click Money, banks and cards on the left.
  3. Click Manage automatic payments under “Automatic payments.”
  4. Select the merchant whose agreement you want to change under “Merchant.”   *Our merchant name is HotShotsFXMedia
  5. Select a funding source under “Subscription Funding Source.”
  6. Click Update Information at the bottom of the page.

It is important to always keep your billing information up to date. Inside your account, you can have as many cards on file that you can use at any given time. If you get a new debit card, you will need to log into your account and update the billing information. If you change your address, it would be best to update your billing address as well since the billing address is connected to the card on file.

Very Important: Products (domains, hosting, SSL, website security, etc.) are linked to the card you used when you initially made the purchase for that product. When it comes time for renewal, the billing system will attempt to process the transaction for the card linked to that product.

Unfortunately, monthly nor yearly renewal fees can not be paused. All payments are set up on auto recurring, and the billing date cannot be changed in the system. However, you can make the payment late and pay the daily late fee rate.

Products that renew monthly, you have a grace period of 5 days before the product becomes inactive or is deleted. In that case, it can affect the functionality of your website.

If you do miss a payment for any of your products (wordpress, hosting, website security, email, SSL, domain, etc) you will need to log into your and make the payment manually.

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